Terms of Use

TERMS AND CONDITIONS.

Art.1.
This document constitutes the terms and conditions or terms of use of https://hta.bg .
By using the https://hta.bg website, the user is deemed to accept and agree to these terms and conditions and to be bound by them.

Wherever used in these Terms and Conditions, unless otherwise defined herein or unless the context otherwise requires, the terms defined herein shall have the following meanings:

The owner, administrator and provider of these general terms and conditions is “HTA” Ltd, with UIC BG20 358 6467;
“Product(s)” means any item offered for sale in commerce through the https://hta.bg website;
“Site” means the Administrator’s web site at https://hta.bg, and all subpages and subcategories accessible from the home page of the site;
“Platform” means the set of conceptual, programmatic and graphical solutions that make up a complete product that provides an accessible environment for the user to the capabilities of the Internet.
The customers/users (hereinafter referred to as “Users” or “Users”) under these terms and conditions are the users of the website – https://hta.bg (hereinafter referred to as the “Site”);
“Personal Information” is that type of information required for certain services upon voluntary registration. Personal information includes email address, first and last name, telephone, fax, address, which could lead directly or indirectly to the identification of an individual. Personal information is used by the site administrator only for the purposes set out below in these terms and conditions.
“Aggregated Information” – Log Files – is information from log files; IP address; ISP (Internet Service Provider); the browser you use when you visit the site (such as Internet Explorer, Mozilla Firefox or Google Chrome); the time you spent on a site and which pages on the site you visited.

“Username” is a unique code of letters and/or numbers chosen by the Customer by means of which he/she is individualized in https://hta.bg;
“Password” is a code of letters and/or digits chosen by the Customer, which together with the username, individualizes the Customer and provides the Customer with the ability to make valid purchase orders for the goods offered on https://hta.bg/.
“Selling Price” means the final price per unit or per quantity of a good or service, inclusive of value added tax and all additional taxes and charges, excluding the cost of delivery.

Art.2.
Information under the E-commerce Act and the Consumer Protection Act:

“HTA” Ltd, with UIC BG20 358 6467, registered office and management address in the town of Sofia “Otdih” 7A (hereinafter also referred to as “Administrator” or “HTA”), with the following correspondence detail:

Adress: Str. “Otdih” 7A, Sofia,
email: info@hta.bg,

“HTA” is listed in the following public registers:

Registration under the Value Added Tax Act No.

Supervisory bodies are:

The Data Protection Commission:
Address: Sofia, 15 Ivan Evstatiev Geshov St.,
phone: (02) 940 20 46 fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg Website: cpdp.bg
Consumer Protection Commission
Address: 1000 Sofia, Slaveykov Sq. No. 4A, floors 3, 4 and 6,

tel.: 02 / 980 25 24

fax: 02 / 988 42 18

hotline: 0700 111 22

Website: www.kzp.bg

Art.3.
An e-shop is available at https://hta.bg, through which Users may conclude contracts for the purchase and delivery of the goods offered on the Site, including the following:

To register and create an account to view the availability of the Online Shop and use the additional services for providing information;
To make electronic statements in connection with the conclusion or performance of contracts with the Supplier through the interface of the E-shop page accessible on the Internet;
Conclude contracts for the purchase and delivery of the goods offered on the E-shop page;
To make any payments in connection with the contracts concluded with the Supplier, in accordance with the payment methods supported by the Supplier and indicated on https://hta.bg.
To receive information about new goods offered by the E-shop;
To view the goods, their characteristics, prices and delivery conditions;
To be informed of the rights arising from the Law, primarily through the interface of the https://hta.bg website;

Art.4.
The Administrator delivers the goods and guarantees the rights of the Users provided for in the Law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art.5.

The User and the Provider agree that all statements between them in connection with the conclusion and performance of the Purchase and Sale Agreement may be made electronically and by means of electronic statements within the meaning of the Electronic Document and Electronic Certification Services Act (EDESA) and Article 11 of the Electronic Commerce Act.
It is assumed that the electronic statements made by the Users of the Site are made by the persons indicated in the data provided by the User when registering, if the User has entered the appropriate username and password.

Art.6.

In order to use the E-shop for concluding contracts for the purchase and sale of goods, the User shall enter a name and password for remote access, in cases where the E-shop requires registration.
The name and password for remote access shall be determined by the User, through electronic registration on the Supplier’s website.
The User declares that he/she is familiar with these General Terms and Conditions, agrees with their contents and undertakes to comply with them unconditionally.
After “Registration”, the User’s account is created and a contractual relationship is established between the User and the Provider.
If the User only submits the data necessary for the delivery of the items requested by him for purchase, then also between him and the Supplier, a contractual relationship arises as the User is obliged to comply with these General Terms and Conditions even if he has not registered his account on the site.
When registering, the User undertakes to provide correct and up-to-date data. The User shall promptly update the data provided in his registration in case of change.
In the event that a User’s registration is made using a profile on web social networks or other networks, the party to the contract shall be the person who is the owner of the profile used for registration on the relevant social or other network. In this case, the Provider shall have the right to access the data necessary to identify the User in the relevant social or other network and may request other data to identify the User in order to fulfil its obligations under the contract.
The created user account can only be used by its owner, who undertakes not to disclose his password to third parties.

Art.7.
The e-mail address provided at the initial registration of the User, as well as any subsequent e-mail address used for the exchange of statements between the User and the Provider, is the “Primary e-mail address” within the meaning of these General Terms and Conditions. The User shall have the right to change its Primary Contact e-mail address.

TECHNICAL STEPS FOR CONCLUDING A SALE AND PURCHASE AGREEMENT

Art.8.
The submission of a purchase request (order) by the User is carried out by performing the following actions:

Performing registration in the Online Store or providing the necessary data if the User has not registered in the Online Store. When completing the electronic registration form, the User is obliged to provide complete and correct data concerning his identity and other data required by the electronic form, as well as to update them when they change. The User warrants that the details provided in the registration process are true, complete and accurate and will update them promptly if the latter changes.
Selecting one or more of the goods offered on the e-shop and adding them to a list of goods for purchase by clicking on the virtual “BUY” button marked under the respective goods;
Determination of the quantity of the goods and confirmation of the order by pressing the virtual button “ORDER COMPLETION”, marked next to the relevant goods;
View delivery information (ability to change delivery address);
In order to facilitate the Users of the Platform, they also have a field “Order Notes” in which they can indicate any other information regarding the order.
The Supplier may enable the selection of the payment method for the sale price of the goods and the entry/change of the invoice details;
The order for the purchase of goods from https://hta.bg is considered final after clicking the “ORDER” button.
In case of an incomplete, incorrect or wrong address and / or telephone number when submitting the order, it shall be deemed invalid and “HTA” Ltd. shall have no obligation to fulfill it.

Art.9.
Features of the Purchase Agreement:

Users mainly use the interface of the Supplier’s website to conclude Contracts for the purchase and sale of the goods offered by the Supplier in the Online Shop.
The Contract is concluded in Bulgarian.
The contract between the Provider and the User constitutes these Terms and Conditions, available at https://hta.bg/termsofuse.
The User shall be a party to the Contract with the Supplier in accordance with the details provided upon registration/purchase.
The Provider shall include in the interface of its website, technical means for detecting and correcting errors in the input of information before the statement of conclusion of the Contract is made and at any time. The data provided in the User’s profile shall be updated immediately. All costs, expenses and charges for the transport and delivery of the goods concerned resulting from incorrect data provided shall be borne by the User.
The contract for the purchase and sale of goods shall be deemed to have been concluded from the moment of receipt by the User of the order confirmation from the Supplier.
The statement of conclusion of the Contract and the confirmation of its receipt shall be deemed to have been received when their addressees are able to access them. All documents, requests, questions, including order confirmations, etc. shall be deemed to have been received by the opposite party at the moment of receipt in its electronic system without the need for confirmation of receipt, pursuant to Article 10 of the SEWEE
The Supplier shall deliver the goods to the address indicated by the User and shall not be liable in the event that the data indicated by the Users are false or misleading.

Art.10.
Conclusion of a Purchase and Sale Agreement between the Supplier and the User:

Users conclude a contract with the administrator for the purchase and sale of the goods offered by the latter through the interface of the e-shop, available on its website at https://hta.bg or other means of remote communication.
By virtue of the Contract for the Purchase of Goods concluded with the Users, the Provider undertakes to deliver and transfer the ownership of the goods specified by the User.
The Users shall pay to the Supplier the consideration for the goods delivered in accordance with the terms and conditions set out on the Online Shop and these General Terms and Conditions. The remuneration shall be in the amount of the price announced by the Supplier on the address of the Online Shop on the Internet.
The Supplier shall deliver the goods ordered by the Users within the terms and conditions set by the Supplier on the e-shop website and in accordance with these General Terms and Conditions.
The price for delivery shall be determined separately and expressly from the price of the goods and, if not expressly stated, shall be paid by the Users.

SPECIFIC OBLIGATIONS OF THE SUPPLIER. CONSUMER PROTECTION, RIGHTS AND OBLIGATIONS.

Art.11.
The rules of this Section of the present General Terms and Conditions apply to Users for whom, according to the data specified for the conclusion of the Purchase and Sale Agreement or during registration in the Electronic Store, it can be concluded that they are users within the meaning of the Law on the Protection of consumers, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 on consumer rights.

Art.12.

The main characteristics of the goods offered by the Supplier are defined in the profile of each product on the E-shop website and specify it clearly enough.
The price of the goods including all taxes is determined by the Supplier in the profile of each good on the E-shop website.
The cost of postage and shipping costs is not included in the price of the goods, the same is determined by the courier’s price list.
The method of payment, delivery and performance of the contract shall be determined in these General Terms and Conditions, as well as the information provided to the User on the Supplier’s website.
The information provided to the Users under this Article shall be up-to-date at the time of its visualization on the Provider’s website of the E-shop prior to the conclusion of the Purchase Agreement. In the event of a discrepancy, the Provider shall notify the User before confirming the order in accordance with Article 9(6) above.
The Supplier shall necessarily indicate the delivery conditions of the individual goods on the E-shop website.
The Supplier shall indicate before the conclusion of the Contract the total value of the order for all goods contained therein, and shall describe the fact that transport costs may be charged, which shall be borne by the User.

Art.13.

The User agrees that the Supplier shall be entitled to accept advance payment for contracts concluded with the User for the purchase and delivery of goods.
The Consumer may be given the choice of paying the Supplier the cost of delivery of the Goods prior to or at the time of delivery. Where this is not provided the price of the goods is payable on receipt.
The User expressly agrees that, upon exercising the right to withdraw from the concluded contract, the amounts paid by him/her shall be refunded only to a bank account designated by him/her, notwithstanding that he/she used the “payment on delivery” or the so-called “cash on delivery” method during the initial transaction.
The User may not substitute goods purchased from the Supplier’s website and in order to reach a similar result, he must exercise his right of withdrawal from the contract and then submit a delivery order for the new goods of his choice.

Art.14.

The consumer has the right, without compensation or penalty and without giving any reason, to withdraw from the contract within 14 working days from the date of receipt of the goods.
The right of refusal under para. 1 does not apply in the following cases:

for the delivery of goods made according to the consumer’s requirements or to his individual order
for the delivery of goods which by their nature are consumable or cannot be returned or are subject to rapid deterioration or there is a risk of deterioration of their quality characteristics, including perfumery and cosmetic products;
for the supply of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection (including starters, probiotics, etc.).
when the delivered products are used, out of print, with impaired commercial appearance;
for the delivery of goods that, due to their nature, may deteriorate in quality or have a short shelf life;

Where the Supplier has not fulfilled its obligations to provide all the necessary information about the goods, the consumer shall have the right to withdraw from the concluded contract within three months and fourteen days from the date of receipt of complete information, but not later than one year and fourteen days after receipt of the goods.
If the consumer exercises his right of withdrawal under par. 1, the Supplier shall be obliged to refund in full the amounts paid by the consumer no later than 14 calendar days from the date on which the consumer exercised his right of withdrawal from the concluded contract. The consumer shall pay all costs of returning the goods to the Supplier.
The Supplier may withhold payment of the sums due to the consumer under paragraph 4 until it has received the goods or until the consumer has provided proof that it has sent the goods back, whichever is the earlier.
The consumer shall keep the goods received from the Supplier, their quality and safety during the period referred to in par. 1.
In case of exercising the right of withdrawal from the Supply Contract under par. 1, the costs of returning the goods shall be borne by the User.
Each Purchaser may exercise its right of withdrawal by completing the standard form to facilitate the exercise of the right of withdrawal under the Consumer Protection Act and sending it by e-mail. The form can be copied here:

STANDARD FORM FOR EXERCISING THE RIGHT OF CANCELLATION To ……………………… /merchant’s name/ …………………………………………………………………….. /address, UIC/

I hereby give notice that I cancel the contract concluded by me for the purchase of the following goods/services: …………………………………………………. /product description/

The goods were ordered at ………………….
The goods have been received at …………………. /the date of receipt by the consumer is indicated/

……………………………………………………………………….. /the name of the consumer/ ……………………………………………………………. /the address of the consumer/ …………………………………………….. /Date/ /User’s signature

DELIVERY OF THE GOODS

Art.15.

The period of delivery of the goods and the starting point from which it starts is determined when concluding the Contract with the User through the Provider’s website on the Online Shop. Delivery of goods purchased from the online store is carried out only on the territory of the Republic of Bulgaria. The goods ordered for purchase shall be delivered to the delivery address specified by the User within the time specified by the courier.
In case the User and the Supplier have not set a delivery deadline, the delivery of the goods shall be within 14 working days from the date following the sending of the order confirmation by the Supplier.
If the Supplier is unable to perform the Contract due to unavailability of the ordered goods or due to technical errors in the information published on the website, the Supplier shall notify the User and, if the User does not express a desire to purchase other or similar goods, refund the amounts paid by the User within 14 working days from the date on which the Supplier should have performed its obligation under the Contract. The consumer, on the other hand, is obliged, at the Supplier’s request, to provide a document proving the payment as well as a bank account to which the respective amounts shall be transferred.
In the cases referred to in par. 3, the Supplier shall notify the User electronically of the impossibility to deliver the requested goods. In order to speed up the communication, the Supplier may also use the contact telephone number indicated by the User.

Art.16.

Goods ordered from the e-shop are delivered by ECONT courier to the address specified in the order or the office of the courier company.
“ECONT Ltd. is responsible for delivering the items to the courier in a healthy and intact condition.
From the moment of pick-up of the parcel by the courier, “HTA” Ltd. is not responsible for its integrity until delivery.
In the event of damage, the Recipient must complete a report to the courier so that a claim can be made. Signature on the delivery note means that the shipment was delivered intact and the Recipient has no objection.
Price for delivery of orders is determined by the courier.
All transport and courier costs are the responsibility of the User of the e-shop.
Deliveries are made only within the territory of Bulgaria;
Orders are accepted from Monday to Friday from 09:00 to 17:00 except public holidays;
Orders placed after 14:00 are processed on the next working day;

Art.17.

The Supplier delivers the goods to the User, who agrees that the requirements and the presence of the requisites under Art. 47, par. 1 of the Consumer Protection Act.
The Consumer certifies the circumstances referred to in par. 1 by the act of acceptance of the goods. The certification shall be deemed to have been duly executed if the Consumer does not immediately notify the Supplier of any discrepancy between the goods ordered and the goods received and by not signing the accompanying documents. At the moment of arrival of the delivery, the Customer shall check whether it is complete and whether the delivered items have any defects.
The User and the Supplier agree that the requirements under Art. 47, para. 1 of the Consumer Protection Act will be complied with if the acceptance/certification is carried out by a person who, according to the circumstances, can be inferred to pass on the information to the consumer – a party to the Agreement
The goods shall be delivered suitably packaged in accordance with their type and transport for delivery.
The price, method of payment and time limit for payment on issue of invoices/receipt shall be specified in each Order.
The User is obliged to provide all information necessary for the issue of the invoice in accordance with the Bulgarian legislation in force.
The Supplier shall issue an invoice for each payment under an Order through which the User has purchased Goods and/or Services offered through the Online Shop. The User agrees to receive the invoice/receipt only electronically by e-mail or by uploading it to his Account.

Art.18.

The Buyer shall inspect the Goods within the time normally required for such inspection in such cases and if not in conformity shall notify the Supplier immediately.
The Supplier shall provide a statutory guarantee of its products in accordance with the Consumer Protection Act and declare that the goods supplied by it conform to the contract of sale, are fit for the use for which they are intended, are free from defects which would diminish their value and have all the properties and characteristics which are described in the profile of the relevant goods.
Where the User wishes to provide a service not specified on the Supplier’s website, the Supplier shall require the User to make an explicit request for this on a durable medium.

Art.19.
The Supplier shall not be liable for any damages suffered by the User as a result of force majeure or circumstances beyond the Supplier’s control as well as in case of improper use of the delivered products.

CONFIDENTIALITY

Art.20.

The data that HTA Ltd. receives when ordering, registering or viewing the pages will be used solely for your service – accepting and fulfilling orders, news subscriptions, contacting you in case of problems related to the order and improving service. HTA Ltd warrants that such data will not be provided to third parties or used for purposes other than those described above, except with your express consent;
The data that HTA Ltd. receives when ordering, registering or viewing the pages will be used solely for your service – accepting and fulfilling orders, news subscriptions, contacting you in case of problems related to the order and improving service. HTA Ltd warrants that such data will not be provided to third parties or used for purposes other than those described above, except with your express consent;
HTA Ltd may monitor customer/user behaviour on the platform. The same is necessary for HTA Ltd in order to provide a better service to users of the platform and to continue to develop and improve its product line taking into account user interest.

Art.21.
The User agrees to grant the Provider unlimited access to any materials and information that he sends to the Provider through or in connection with the Online Shop and which do not constitute personal data within the meaning of Regulation 2016/679, regardless of whether he has placed an order and completed a transaction through it. The Supplier has the right to use, reproduce, publish, modify, transmit and distribute such information or material. The User expressly agrees that the Provider may freely use and process for its own purposes the ideas, concepts or know-how that the User has provided to it in any way through or in connection with the Online Shop or the actions/inactions that the User has carried out through or in connection with the Online Shop. The Provider shall have no obligation to keep the information so obtained confidential, insofar as this is not imputed to it by applicable law.

Art.22.

The Provider may provide the collected statistical information on the site traffic to advertisers or advertising agencies that keep statistics on clicks on their advertising banners and links, to compile internal statistics and other activities related to the site performance. The same is done by deleting the personal data of users after taking measures and subsequently not processing any data that could identify a person. If any are still present in the outgoing information, they are deleted immediately.
The Provider does not verify and is not responsible for the authenticity of the user name, whether it affects the rights of third parties and in particular name or other personal rights, trade name rights (HTA), trademark rights or other intellectual property rights.
In the event that the administrator of the https://hta.bg website sends a message to update the information relating to the registration of a User, the latter undertakes to make corrections where necessary for the sake of its completeness, correctness and accuracy.

Art.23.
At the moment the User creates an account in the Online Shop, he may be given the opportunity to express his consent to receive newsletters. If the User does not expressly consent to receive newsletters, news or any information from HTA Ltd, such will not be sent to him/her.

Art.24.
The User may unsubscribe from receiving the newsletter at any time using a link located in each newsletter.

Art.25.

The Provider shall take measures to protect the User’s personal data in accordance with the Personal Data Protection Act and Regulation 2016/679.
The purpose of collecting the personal data of the Users is solely related to the service of the Users of the e-shop, namely: accepting and fulfilling orders, maintaining the profile of each User, notifying and contacting users of the e-shop when necessary and in connection with their orders, improving the service. Subject to express consent, the Website Administrator will use the Users’ data for the purpose of evaluating the goods and services offered, marketing, advertising, media, administrative, research purposes, as well as for market research, tracking and monitoring sales and User behaviour.
https://hta.bg collects aggregated information about users of the site.
By confirming these Terms and Conditions, without changing any settings, the registrant declares that he/she agrees and accepts to receive all cookies of the Administrator and third parties placed on the site, and to store them on the hard drive.
In the event that the User has deactivated cookies from the https://hta.bg website, the Provider does not guarantee the proper functioning of the website and any damage caused to the User would be at the User’s expense. By using cookies, the Provider provides better, faster and more efficient service to the Users.

Art.26.

At any time, the Provider has the right to require the User to identify himself and to verify the veracity of any of the circumstances and personal data declared during registration.
In the event that the User does not identify himself, the Provider may refuse to conclude a purchase contract. Up-to-date and real personal data of the User is necessary for the Supplier in order to fulfil the purpose of the Purchase Agreement.
In case the User has forgotten or lost his/her username and password for any reason, the Supplier is entitled to apply the announced “Lost or Forgotten Username and Password Procedure”.

Art.27.

“HTA” Ltd. maintains, manages and administers the website https://hta.bg in order to provide the services described in these Terms and Conditions and is not responsible in the following cases:

For damages caused by incorrect conduct of third parties and partners whose products are offered through the website https://hta.bg;
For infringement of copyright and related rights through the placement of materials subject to these rights provided by third parties or partners;
For damages caused by other websites accessible via links/banners placed on https://hta.bg;
In the event that a user account is used by a third party;
For damages caused by lack of or interruption of accessibility to the https://hta.bg website, which are beyond the control of the HTA Ltd. team;
For damages arising out of or in any way connected with access to, use of, or inability to use the https://hta.bg website. All information on the site is provided in accordance with applicable Bulgarian legislation, without absolute guarantee of its inviolability and safety from malicious attacks of third parties. HTA Ltd. takes all actions to protect the personal information of the Users of the platform by using a valid SSL certificate and ensures a high level of protection from the procedural and technical side.
For damages resulting from subjective perceptions and interpretation of the accuracy, completeness and usefulness of the information on the site;
For any damages caused to users by the improper use of the products offered on the e-shop page of HTA Ltd;

The Administrator reserves the right to edit the content of images, pictures, texts, documents and other information generated by users on the https://hta.bg website, as well as to remove and/or modify at any time and at its discretion any material generated by a user when it has reasonable grounds to believe that any of the rights are being abused or any of the rules of the General Terms and Conditions are being violated;
The responsibility for all actions performed on behalf of a registered user using their username and password rests with the person whose details are provided in the customer profile. “HTA” Ltd. is not responsible for unauthorized use of a customer profile by third parties;
The administrator has the right to refuse to serve a user who has provided false or inaccurate personal information and to delete their profile without notice.

Art.28.

The General Terms and Conditions may be unilaterally changed by the Provider at any time by updating them. Such changes shall take effect immediately and shall be binding on all Users.
The Provider shall be entitled to make changes to the Terms of Use at any time without prior notice to the Users and in accordance with the legislation in force in the Republic of Bulgaria.
In any case of change of the terms and conditions, the Provider shall inform the Users about it by publishing the changes on the page of the Online Shop.
Changes in the general terms and conditions under the above two points shall come into force and bind the Users from the moment of their publication on the website.
Changes to the General Terms and Conditions shall not affect the relationship between the User and the Supplier arising in connection with a validly submitted purchase order for goods prior to the notification.

Art.29.
The Provider shall publish the current General Terms and Conditions at https://hta.bg/terms-of-use/.

Art.30.
Intellectual property rights to all elements and resources located on the e-commerce website https://hta.bg/ (including available databases) are protected under the Copyright and Related Rights Act, belong to the Provider and may not be used in violation of applicable law.

Art.31.
The User’s right of access does not include the right to copy or reproduce information and to use intellectual property objects, unless it concerns an insignificant amount of information intended for personal use, provided that the legitimate interests of the authors or other holders of intellectual property rights are not unduly harmed and in the event that the copying or reproduction is carried out for non-commercial purposes. Notwithstanding the foregoing, the User may not remove trademark and other intellectual property right affiliation marks from the resources available to it.

Art.32.
These terms and conditions are binding for all Users of the Online Shop as:

Any use of the e-shop is evidence that you have (a) carefully read the terms and conditions of use and (b) agreed to abide by them unconditionally.
If any of the provisions of these terms and conditions of use of the E-shop prove to be invalid or unenforceable, for whatever reason, this shall not render the remaining provisions invalid or unenforceable.
The images of the products are illustrative and indicative, accordingly the products delivered may differ from the images indicated in the Online Shop.
The characteristics or prices of the products described in the Online Shop may be changed at any time.
All goods, including those on promotion/discount are sold and delivered until the quantities are exhausted even if this is not explicitly noted on the E-shop page.
The applicable law shall be Bulgarian law; the laws of the Republic of Bulgaria shall apply to matters not covered by this Contract relating to the performance and interpretation of this Contract.
All disputes between the parties under this Contract shall be settled by the competent Bulgarian court or the Consumer Protection Commission of the Republic of Bulgaria.
In the event of disputes concerning obligations arising from online sales contracts where no agreement has been reached, you may refer the dispute to the Alternative Dispute Resolution (ADR) bodies under the terms and conditions of Article 181a et seq. of the Consumer Disputes Act. Further information on alternative dispute resolution for consumer disputes can be found on the website of the Commission for Consumer Protection at https://kzp.bg and on the online dispute resolution platform ADR.
The information and products on this website are not intended to diagnose, treat or prevent any disease or health problem.